Great dealership and fast service
(Translated by Google) Jose took care of us, he is always very courteous, we have bought several cars with him, he is number #1 in sales, very very friendly, if you want a good deal, look for him, Jose (Original) jose nos atendio siempre es muy cortes emos comprado barios carros con el es el numero #1 en ventas muy muy amable si quieren un buen trata busquelo a el Jose
My brother and I bought 2 cars from AV VW, within a couple of weeks from each other!!!!! So happy with them!💓 Everyone is so friendly and helpful. I've been coming to them for more than 7 years! Thank you 🚙🚗VW!
Professional and friendly service. Evelyn does a fabulous job communicating and listening to the customer.
Tara in the service department is absolutely amazing! Her attentiveness and professionalism was exceptional. She could teach a class on customer service!!! The entire staff was warm and welcoming. Great job AV VW!!!!!
The best in the AV if you looking for a New Car this ist he place to go... thanks you so much for my new 2023 VW... the Staff is amazing the GM is awesome ♥️♥️♥️♥️
Always when I go to the Antelope Volkswagen service department they are very friendly, accommodating, and do an amazing job. They make you feel like part of the family.
Good place for service on my Volkswagen Atlas cross sport
The team here has been more than helpful! I’ve worked closely with Tara and she has gone above and beyond to help get my car up to speed.
The service is very good, and there is nothing to improve.
Great service and very helpful! Tara is incredible I highly recommend this place
Very good customer service and very friendly staff. I would recommend this location if you need service.
As always terrific customer service Bravo and kudos!
Service advisor was very pleasant, quick to call back and say my car was done that afternoon.
Antelope Valley Volkswagen always has the best service! Tara and Norma with the service department always get me in and out fast!
It was fine, quick and easy and the staff was friendly. Also updates on my service was done well by contacting me when needed and getting me a quote on something other than service that I needed.
Everyone has been great, above and beyond any expectations I had the support from Norma and everyone in the front as you came inside the dealership.
Superb service like always.
Every staff member made me feel valued and appreciated as a customer. They were all friendly, helpful and knowledgeable.
Tara and Norma and the girl that sits next to Tara .. they were and are so helpful and always make me feel like family and make me laugh .. they are very professional as well as humble ..
Jay was very helpful. And Enrique was awesome as well.
VW staff is always friendly and helpful. I brought my car in for service and the girls in the service department were so helpful with telling me exactly what my VW needed done in order to be up and running again. However, it was time to say goodbye to my old VW and hello to a new VW! The transition from Service to Sales was amazing they are such a great big family over there. The sales process was hassle free and easy! Told them what I wanted, and they made it happen. I am happy I made the upgrade! ...
I knew exactly what I wanted and the salesman didn't beat around the bush with the sales process.
The front receptionist was vert informative and helpful.
Very friendly, got us in and out very quickly..
Tara is great, personable. I was told my car would be ready by Thursday but never heard anything. I called Friday, lunch time, after being on hold for over 10 mins, was finally told my car ‘just finished’ and that it was ready for pickup. The timing was ironic. More transparent communication would have been appreciated but overall it was a fine experience.
I received an excellent customer service
Overall my experience is always great. I believe Evelyn is the service rep I always speak to when I visit AV. Always quick, even if I don’t have an appointment. Thank you Frank
Professional promt service, staff is friendly and knowledgeable. Great mechanics and staff!!
Staff are very professional and welcoming. They don’t sugarcoat and tells you straight the pros and cons. Keep it up AV VW!
Service was very fast and advisor was very thorough.
I am a firm believer in today's world and technology that if you want things to last for any length of time and done right, Have the original manufactures personal that has the experience and original manufacture parts to have the servicing done with them. Volkswagen... NOT just any mechanics can fix what they don't know about or have the correct OEM parts.
Everything is good specially Tara very accommodating
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Friendly phone and desk service. Easy scheduling, and prompt service.
Courteous, efficient, and quickly solved the problem.
Great customer service and my car was diagnosed and fixed very fast. Tara explained everything to me so I could understand. Tara was fantastic and if I need to go again I hope she can help me again. Thank you
The entire team and Antelope Valley Volkswagen was very friendly and easy to work with. Kaitlyn was my first point of contact, all online, and was able answer all my questions and concerns, and was the reason why we came in. I had mentioned to her the vehicles we wanted to see and she said they were available and would be up front when we got there. Little to my surprise, both cars were there with a sign saying hold for George. Pretty awesome I would say!! Kaitlyn then handed us over to Jim who would take care of us ...
After a routine oil change and air filters replacement, I had a problem that I brought to their attention after I got home. They went above and beyond to correct it. I’d like to especially thank Norma, Joe, and Edith - among others whose names I don’t know - for their quick and professional response.
Tara the service advisor was great and got my vehicle done even before it was promised , quick in and out of service
Jose and Joe were great. Excellent service
Very friendly staff! From service department to cashier. Thank you very much for your help.
Staff was quick and professional. Best thing to do is get an appointment online. It's very hard to get someone on the phone for servicing if it's a general question.
It was great from the moment I walked in till the minute I left... Everyone is pleasant and as stated on other reviews, this is the first dealership I've been treated as a person not a $ digit.
Great service and my car was fixed quick
The service advisor was very helpful and friendly. She understood I had no where to go without my car and made sure it was taken care of in a reasonable amount of time.
Everyone is really friendly and Tara always let's me know what my car needs.
Have had excellent service always when needed. The staff always excellent. Tara and Evelyn very helpful and get service started. The technicians always excellent job on vehicles.
Tara, Norma, Edith José so on and so forth are amazing...they made my time so much fun while I waited for me car. Definitely the best dealership I've been too since I started buying car for the past 20 years. Thanks everyone.
Jim at the palmdale Volkswagen was an excellent sales man
Everyone in this office is amazing! I've been going to the AV Volkswagen for quite a while, and I have never had a bad experience. They are always so nice and considerate.
I scheduled a repair five weeks ago. Unfortunately I was unable to drop off my car due to family matters. They kept my ticket open. Worked with me to get my car and when I could for service repair warranty work, the repair was quick they gave me a rental car for the day outstanding! Customer service was fantastic. It took them less than one day to do the repair, electrical harness under the dash of my car. They are very attentive to their customers at least with me they were. I believe that they are with everyone.
My vehicle is a lease vehicle. The particular problem that brought me in to the dealership was something that I was unsure if it would be handled. Fortunately, the dealership & more importantly, my service technician dealt/resolved with my problem quickly, efficiently & completely.
have purchased 4 Beatles and a Tiguan from Av Volkswagen even before you were with Nissan always have been treated correctly
I’m not going to lie when I first decide to go with them I was super nervous.. not knowing and totally trusting someone you've never met with your money is scary but that was the best decision I’d made!! I’m so pleased with my business plan, the process was super easy and only took a week, she kept me updated step by step until she was finished, she does all the task of trading for you a very detailed and informative well laid out business plan. I would highly recommend him. thanks a million! now I ...
Thank you Tara ! Best service advisor I've had, when ever it comes to servicing my GTI she never fails to have great communication and customer service. She’s very kind and always has the answers you need 🙂
Excellent recovery - the initial response to our request for a warranty repair appointment was a bit confusing, but Tara stepped into the process and very capably oversaw the customer service experience and successful vehicle service appointment to our complete satisfaction. Thanks!
Jose was the best salesman!!
Jose was awesome! He went to great lengths to get us EXACTLY what we wanted. Working in sales myself i was quite impressed with his sincere friendly demeanor. We had a great experience.
Service was good
I am extremely satisfied with the Service I received. Tara, Evelyn, and the other service representatives were very helpful. My vehicle was diagnosed and repaired in a timely fashion, mechanic's did a fine job. I was given a loaner vehicle while car was being repaired, which helped me a great deal.