They are friendly and very helpful to my needs of my van. I didn't buy my van from them but I drive a Volkswagen and I will be taking my van to get fixed from them for now on.
perfect example of good customer service !
I was able to get my VW into Antelope Valley VW for a Service Diagnostic the next day. Other dealers had a 2 week wait for a service appointment. They diagnosed my problem as an N80 Evap Purge Valve. They wanted a few hundred dollars to replace it. I refused this service and the about $6000 dollars of other maintenance they recommended. I ordered the Bosch Evap Valve online for about $15 including shipping. I’ll replace the valve when it arrives this week and keep the other maintenance in mind for when they really need to be performed. Again really appreciate the ...
Tara always goes up and beyond to provide the best customer service. She’s the best service advisor!!!
I have always had my car serviced by Antelope Valley Volkswagen! I love how nice and helpful the employees are and more importantly how thorough of an inspection my car gets. I usually wait for the service when I bring my car in and they email me the entire time keeping me updated about my car. They also include a video of your car being inspected and what needs to be repaired. I just can’t say enough about this dealership. I will always go to this dealership for my cars service.
Everyone is very kind and informative.
Friendly, fast, convenient definitely a great experience
Wonderful customer service best VW dealership
I called several dealerships needing a car ASAP with a very low monthly payment. They got me into a great car in no time and I couldn't be happier! Looking forward to many miles into the Future! Thank you to Jay and his team!
Great sales people great experience, smooth process overall great experience would recommend my family and friends to a AV Volkswagen
Wonderful experience , excellent customer service, so friendly professional Jay do the best job to help me with my purchase thank you very much. I recommend this dealer for everyone……. Thank you so much again
Jim, he was very professional.
The employees were very friendly.
I was happy my car battery was in stock , they took me in considering I didn’t have an appointment which was also very appreciated. The wait wasn’t more than the usual ( 2 hours ) but something was left in my car ( not sure what it’s for ) but it’s a metal stick and I don’t like it when they use my radio to listen to music. They should have their own sound system in their tire shop or they should wear wireless headphones if they want to listen to music. It’s not their vehicle to be using ...
Top of the line service department, love their customer service, thank you Evelyn for an excellent customer service 😀
Great service they were very polite and helpful
Jim is an absolute pleasure to work with!
it was a very good experiace
Tara was super nice and helpful! And gave us a free pumpkin after getting my vehicle back ❤️
Staff was very accommodating and helpful. Tara helped me troubleshoot before purchasing parts and stayed late to have the service finished so I can take my car home the same day. They definitely take care of their customers!
Always a pleasure doing business here!!! Great service, the staff rocks AND they gifted me a pumpkin =D
Jose came out to meet me one evening when he saw me looking at the cars, he was very polite, and not pushy in the least. We went for a test drive, and then I made a plan to return in two days and we did. He was in communication with me during those two days, and I appreciated the followup.
Took in my car due of having problems with my USB connecting so rented a car from Volkswagen they helped me get one and was out of then in no time to get to work in the morning found out the problem they didn't had the parts I was able to keep the rental car for the weekend Monday wasn't finished kept it for another day but only charge me for a day. I thank Tara & Norma for their assistance. I haved own 4 Volkswagens and they never let me down when need to take in my car ...
I showed up a few minutes early for my appointment. They were happy to see me earlier and the entire staff was quick/friendly.
Great service, friendly faces. And great cars!
(Translated by Google) They were very understanding and helped me a lot. (Original) Fueron muy comprensivos y me hayudaron mucho grasias
Enrique and jay were both very helpful, overall service was great and helped me with anything that I asked from them. Process was smooth and was in and out within 2 hours.
The team and AV Volkswagen made my car shopping easy!
Wry fast service. A very complete list of what was wrong with my car. Completely satisfied.
The only place for your VW check up repair. Service and staff - 1st rate. Speaking from personal experience.
The service department is always friendly, their service is fast and overall great experience
Great customer service! I originally bought and serviced our Atlas Cross Sport at San Bernardino VW, but during the 30k service they told me I needed to rotate my tires. Come to find out they hadn’t been doing it, nor had they been changing the cabin filter or air filter as prescribed by Volkswagen service plan I purchased, they were trying to charge me $250 for just the filter replacement ($30 in actual parts btw). Antelope Vally Volkswagen took care of me and set my vehicle up right. I will be going there from now on. Between the friendly staff and ...
They were efficient and true to their word. I had my car back in a day which was really appreciated.
Excellent service and reasonable wait.
I can’t remember when I have had a better experience purchasing a new car. Our sales associate, Jim Chandler, was so pleasant to work with. Albert, the financial representative was friendly and efficient.
Tara is always very kind and helpful!
Great customer service; had to drop off very early, and it was no problem. Tara was very helpful and when I picked it up they were having problems with their system. Tara worked with the payment to ensure it went through.
Straight forward and smooth experience.
From the time I call Norma answers and helps me with my needs Tara then handles all my concerns regarding my Atlas. So knowledgeable easy to communicate responds fast to emails and is accommodating I am so proud of palmdale VW to be taking care of my 3 vehicles and one is not even a VW is a Nissan .I love this service team.
Fast, great service
Outstanding service and excellent customer service. 10 out of 10. By far the best experience I’ve had at a dealership. Thank you!
Customer service is great & technician is very efficient. They send a video of the engine which is very unusual since no other dealership had ever did that which was very helpful. Overall highly recommended .
Service was fast and staff was great!
Always do a good job, everyone is very friendly, I won't take my car anywhere else!
I have a 2021 Atlas and a 2018 Atlas because I love these vehicles! I also love the service at Antelope Valley Volkswagen dealership. Tara is amazing! She is always there for us, like family. I would recommend this dealership, and the service it provides to any, and everyone!
Always a great experience at AV Volkswagen. Thank you to the entire staff and advisors.
Great Service Dept. Tara is the best
Everyone was so kind and helpful. Fast and friendly. Definitely recommend av Volkswagen!
Thank you Tara and team. The customer service was excellent. I loved the online communication and service approval process.
Jim Chandler was very friendly and provided excellent customer service! Thank you Jim!
Staff was nice and car was ready in a timely manner
Staff is extremely hospitable.
The staff was cordial, the advisor listened to my concerns and gave me the best recommendation. I would recommend this dealer for your Volkswagen needs
Wow! A dealership that respects you. A true rarity, AVVW has a no pressure sales tactic that makes you feel like they want what's best for you. No pushy up selling, no nickel and dining, just true to word business practice!
Jay was very helpful broke everything down easily. Very nice and polite. Would recommend Jay any day
Very pleasant purchasing experience here. Was a quick and easy process. The sales rep was super communicative and nice. Highly recommend!
The staff is always friendly and upfront when it comes to maintence. They also send you a full report of your vehicle with video and pictures.
Fast work, helpful service personal, makes sure the part you need are the ones you get.
Nice Counter Girls, competent. Recall work was done, but the Airbag icon on the dashboard is still on.
I brought my car here for wheel alignment and got it done with an advertised coupon. Service was done without any pressure to do extra work plus I got a nice car wash done at the end. Staff was very friendly and courteous. Early bird drop off was easy and allowed me to get to work on time. I will definitely return!
Over all did a great and speedy job
I had a good experience as I always do the employees are very nice always
Customer service was great
Absolutly the best . Everything they said they would do was perfect and on time. Great job Tara and the people in the shop.
Service advisor was very pleasant, quick to call back and say my car was done that afternoon.