Customer Testimonials

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My folks have been going to VW in Palmdale, ca for over 13 years. I have inherited the car & from my first phone call with Tara she has treated me like her favorite person in the whole world. Information & kindness goes a long way. The mechanics do a great job. I know, no matter what the situation, I will be treated with respect & fairness. I tell everyone to go to VW in Palmdale, CA. I plan to continue with them as long as I am able to drive a car!

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DealerRater May 7, 2021
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Everyone makes my experience a no stress visit. When I made my appointment Norma was helpful, when I came in Tara was very cheerful and Evelyn at checkout wa very courteous.

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DealerRater May 7, 2021
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They went ABOVE and BEYOND to make sure I was Totally HAPPY!!! All of the staff is so professional and helpful, From Sales to Service!

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DealerRater May 5, 2021
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Amazing service. Tara is always helpful. I wouldn't go to any other VW dealer. They are always find a way to help their customers

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DealerRater May 1, 2021
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Best customer service 👌, friendly staff, reasonable prices

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Google Apr 29, 2021
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We always enjoy working with Tara and others at service and parts. They are very knowledgeable, detail-oriented and very caring ! We are definitely a VW fan.

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DealerRater Apr 29, 2021
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I always great service and when done my Passat feels like new. I drive from Orange County for your service. With the trip. Thank you

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DealerRater Apr 28, 2021
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I received Excellent service from the great staff. Great to find a full service Volkswagen dealership after moving to the Antelope Valley. I look forward to returning and purchasing a new VW in the near future.

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DealerRater Apr 27, 2021
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Clean office friendly staff

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Facebook Apr 27, 2021
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AVVW Was my first choice for my VW Passet TDI SEL . I was at the dealership for service and asked Taral if AVVW could put my air cleaner and cabin filter in my Audi A6 .Not only could they put my filters all my services and repairs for my Audi . I had no ldea . At AVVW Tara at service and Richard at the parts counter are all about customer service . Win Win for the consumer !!!

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Google Apr 22, 2021
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The customer service was on point and very friendly. Took my car in on a Wednesday, got a call the following day and told me what was wrong with my vehicle. Got a loaner car the same day and got my vehicle back on that following Monday.

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DealerRater Apr 20, 2021
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Tara was courteous. Service completed in time estimated. Miss the complimentary car wash at end of service. Service was nothing great but not really any complaints..

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DealerRater Apr 20, 2021
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Great place greatly recommended super happy with my purchase friendly staff completely satisfied love my two jetta .definitely will buy my next VW there love it

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DealerRater Apr 17, 2021
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Tara and the folks in service and parts always go above and beyond for my VW. Caring, speedy and compassionate, while always having a smile and great attitude.

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DealerRater Apr 16, 2021
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I was very pleased with the service I received at AV Volkswagen, especially the interactions with Tara Siebenthal. She made the time spent in waiting to be enjoyable and helpful. I appreciated the quality of the service provided and I would recommend AV Volkswagen to everyone!

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DealerRater Apr 15, 2021
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On the upside: I came in for a 10K mile check meaning oil/filter change and tire rotation. I added the 24GE engine /transmission module software update recall and the Car Net button activation recall. All work was completed in less than an hour. To my surprise I went to pay and was told it was all free of charge. All employees involved were very courteous and professional. On the downside: They over serviced the engine oil during the change by about 1/3rd qt. I wasn't going to make a 50 mile round trip to have it drained so I ...

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DealerRater Apr 15, 2021
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great service dept....been going to AV VW for over 15yrs....this is my second Jetta...had a 2000 GLX....now have a 2014 GLI

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DealerRater Apr 13, 2021
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Very satisfied with service, from beginning to end. I am so happy to own a Volkswagen because my service encounters at AV Volkswagen over the last 7 years have been high quality.

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DealerRater Apr 9, 2021
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Tara and Norma great people, always smiling Tara is always welcoming you as soon as you come in very patience and helpful every time I go !

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DealerRater Apr 8, 2021
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Google Apr 8, 2021
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Undoubtedly great work and service. Not sure if any software updates were performed from catalytic converters but now I got a front assist not available message and nothing blocking the sensor as far as I can tell. But Tara is an amazing service rep and I have nothing to complain about. The price is right

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DealerRater Apr 8, 2021
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As always Tara and Norma are welcoming from the time you come in to the time you leave. Love how Tara is honest 100% of the time. -Joseph

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DealerRater Apr 7, 2021
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Always great service. Jose is always professional and great to deal with. Transaction was quick and easy. I am very happy with the new vehicle I purchased.

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DealerRater Apr 7, 2021
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Great place to buy VW great sales people very happy 😊will buying in the future sales man was very Professional loving the cars thank for your great service

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DealerRater Apr 6, 2021
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They always make you feel at home, and like family never a customer. Very up-front and honest about everything. I like that I have no surprises.

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DealerRater Apr 6, 2021
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Google Apr 6, 2021
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Great place to buy your VW

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Google Apr 4, 2021
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Perfect from start to finish. Tara is always a pleasure to work with. Putting AV VW on the VW Wall of Fame!!! Bought our VW Beetle here and they have always been pleasant to work with.

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DealerRater Apr 4, 2021
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Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Friendly Staff

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DealerRater Apr 2, 2021
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AV VW Services department rocks! They performed a difficult task during a busy time and fixed my car ahead of schedule. Service advisor Tara is simply the best.

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DealerRater Mar 30, 2021
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I will always return back to antelope Valley Volkswagen. They give me a professional quality service and they are the most friendly staff ever Joe VW keeps me coming back and I will refer my family and friends over and over.

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DealerRater Mar 30, 2021
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Everyone is so nice and helpful and they explain everything they do and what it costs. She even checked for discounts and deals for me. It just seems like it takes sooo long, especially with an appointment.

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DealerRater Mar 30, 2021
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The service write who did my paper work was great .she look over car to sure everything was OK she great and amazing she a lot

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DealerRater Mar 29, 2021
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Great service excellent customer service I felt like I knew everything about my car when I left very satisfied with how o was handled thanks

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DealerRater Mar 29, 2021
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I love the folks at antelope valley volkswagen, they always are very kind and courteous. Norma , Tara and Joe always brighten my day whenever I stop by.

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DealerRater Mar 29, 2021
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Very friendly & knowledgeable and especially very caring service .. i love that the service i get they always explain everything and let me know everything first.

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DealerRater Mar 29, 2021
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Google Feb 3, 2021
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Had an oil change there after my parents had ignored the maintenance on their car. The Service staff was friendly and respectful. I appreciated the prompt and professional Service . Justin was quick to notice that one of our tires was running low on pressure. The slow leak was fixed within the same visit. Would recommend .

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Google Jan 5, 2021
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Google Nov 25, 2020
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Came in to get some recalls done on my car. Staff was great. Will definitely bring my car back.

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Google Nov 24, 2020
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Google Oct 29, 2020
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I always feel welcomed and valued as a customer and a friend.

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Google Sep 6, 2020
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Friendly service

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Google Aug 10, 2020
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Google Jul 25, 2020
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The staff was very helpful

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Google Jul 14, 2020
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Just bought our second vehicle in the last 2 months with Jose, super patient and got us EXACTLY what we wanted. Thanks Jose!

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Google Jul 8, 2020
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Google Jul 7, 2020
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Bought several carls here now even parts tend to be cheaper here

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Google Jul 4, 2020
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All of the people that we came into contact with at this dealer were courteous and willing to answer any questions that we had.

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Google Jul 3, 2020
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Google Jun 21, 2020
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I have been buying parts & bringing my cars in for service to Av Vw for 10+ years & the staff here always takes care of me. Very happy with how Tara is taking care of our two newest additions, a 2012 Jetta TDI & a 2019 Atlas.

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Google Jun 14, 2020
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Great customer service, quick responses to phone calls, feel like part of their family every visit

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Google Jun 9, 2020
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Friendly people

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Google Jun 5, 2020
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Great service

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Google May 24, 2020
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I came here with an open mind to see what I can get and I definitely got that and much more than I expected, I wanted to shout out Mr. Anthony Franco for doing everything he could to get me approved and for all the knowledge he had about my vehicle he went above and beyond my expectation I purposely asked difficult questions about the vehicle to see if he knew and his professionalism blew me away, I truly recommend working with him I know I’m sending anyone I can in his direction!! Not to mention I got a 200,000 ...

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Google Mar 27, 2020
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Google Mar 9, 2020
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Google Mar 2, 2020
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Google Feb 23, 2020
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Very good costumer service . friendly employee's.

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Google Feb 19, 2020
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Seriously the best customer service. I’m on my 6th VW and just moved to Acton. This place was accommodating and courteous. I despise Santa Monica VW and the valley is just too far. I was given solid advice and was even given a coupon for my oil change. Thank you guys for making my dealership experience enjoyable. I’ll be back for whatever my Tiguan needs. Daniel was great. Tara was great. Solid dealership taking care of their guests!! Nice and clean upon return!

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Google Feb 19, 2020
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I love my Nissan....

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Google Feb 17, 2020
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Good fast service

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Google Feb 15, 2020
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Best place to buy your VW

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Google Feb 10, 2020
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They did what they said. We are satisfied.

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Google Feb 9, 2020
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I came here today to purchase a vehicle. I was first helped by Anthony and then by him as well as Joe “VW”. they were both EXTREMELY helpful and kind. they made a stressful situation so easy and peaceful. i’ve been to previous dealers like antelope valley ford and was treated inappropriately and made uncomfortable but i am extremely pleased with the service i was getting. they were both polite, helpful, and explained everything thoroughly so you never felt like they were trying to be sneaky. i am so glad i chose antelope valley volkswagen and i HIGHLY recommend ...

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Google Feb 9, 2020
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Interesting, Jose was very helpful.

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Google Jan 27, 2020
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Google Jan 21, 2020
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I have taken my 2016 Jetta to the AV Volkswagen on 2 occasions in the last 4 weeks due to used vehicle issues. Each time the service department attendant, sorry cant remember her name, was more than courteous, professional and extremely helpful. She knew what the issues were with my car and how to correct them as I was standing there explaining them, even if the Cole machine was empty. 🙂 That meant a lot to me as I knew she had knowledge of the vehicle. The technicians did a great job and I couldn't be more pleased with the service department. Thank ...

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Google Jan 8, 2020
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excellent and efficient customer care! I've never had a more fast and efficient carbuying experience!

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Facebook Jan 2, 2020
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Excellent! They really work fast and hard to get you the deal you want! Highly recommend!

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Google Dec 29, 2019
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Thx to Jose for putting up with me for the past 3 days. You made it happen. Thx buddy.

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Facebook Dec 7, 2019
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Google Dec 7, 2019
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Google Dec 3, 2019
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We had a pleasant experience purchasing a used Subaru from this dealership. Luis, Sandro, Jose, Marie and Joe were very helpful.

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Google Dec 1, 2019
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Google Nov 28, 2019
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Google Nov 26, 2019
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Google Nov 23, 2019
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Google Nov 22, 2019
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Google Nov 19, 2019
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I came here unexpected because of my tire warning sign, etc and the staff helped me right away offered me a coffee and my baby some coloring materials making me feel at home like I was family .. I recommend this dealership to everyome because pf the friendliness, cleanliness and especially the hospitality was beyond excellent ..

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Google Nov 17, 2019
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Google Nov 10, 2019
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Really good customer service

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Google Nov 5, 2019
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I change everything I said about this place. These people are liars and cheats. They told us that they would hold the financing paperwork because we had this car financed through the state we live in.We have no title to the car, which means it’s probably going to be titled in California so we will have to pay the excise tax all over again. They knew before I left with the car that we were going to pay for the car through our credit union. They deliberately deceived me. Now we can’t get anyone from this dealership ...

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Facebook Oct 30, 2019
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Google Oct 27, 2019
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Google Oct 24, 2019
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Fast service, nice setup.

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Google Oct 20, 2019
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Google Sep 10, 2019
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I heard a noise in the motor I didn't recognize, but I know any weird noise in the motor means something out of my league to diagnose so I took it to the vw dealer an sure enough they found out what it was and fix it for a reasonable price I got peace of mind.

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Google Sep 10, 2019
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Good service

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Google Sep 4, 2019
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Google Aug 17, 2019
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Got a great deal. Great customer service

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Google Jul 31, 2019
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I consistently receive the best service here regardless of the department!

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Google Jul 26, 2019
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Google Jul 21, 2019
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Google Jul 16, 2019
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First time I get my Tiguan serviced in CA. Very friendly staff, prompt service and even a shuttle service home while I waited. They were very informative with what was done to my vehicle and overall Im very satisfied with the service. Thanks guys.

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Google Jul 2, 2019
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Google Jun 30, 2019
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Quick, friendly service. The waiting area has coffee water tea and cookies. There's a complimentary shuttle service

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Google May 22, 2019
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we have bought our last two cars from AV Volkswagen. they have been very good to us.

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Facebook May 21, 2019
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Nice staff

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Google May 17, 2019
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Google May 16, 2019

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