This was our first experience here, and we were instantly given a warm welcome by Angel Palma. We came in looking for an ID.4, and his interactive presentation of all the features was amazing! Overall, he made our day!
Happy with the staff.
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Excellent experience. Jose was very helpful, low pressure, worked hard to get me a vehicle that checked all of the blocks. Sales managers were able to get my qualified at a lower rate than other dealerships through VW Credit. I would do business with them again without hesitation.
I ♥️ “Lucy”! This gorgeous red head is our latest family member. We’ve been proud Antelope Valley Volkswagen customers for 15+ years. They treat us like family. HUGE thank you to the management & sales team at AV Volkswagen for making the car buying experience quick & easy. During these “crazy times” it’s good to know there are dealerships you can trust that are looking out for your best interests. 🚗
We bought a used car from this dealership yesterday. I had the best experience ever from a dealer for the first time. I had a bad experience previous week from a dealer in Orange County and did not mind driving 2 hours for the right car and people. Kaitlyn, Joe and Jose were outstanding. We were very comfortable from get go and there was no overselling at any stage. No adding warranties and service contracts without you even knowing what they are for. This is as good as it gets. Cant ask for more. Would highly recommend for your next purchase.
Friendly and knowledgeable staff that go the extra mile! We got a great deal on a beautiful car! Thank you José!
(Translated by Google) Good service, (Original) Buen servicio,
I really appreciate Tara helping me today with moving along my service request... I wasn't in and out, but they were helpful in getting me out of there on time to be able to pick up my child from school.. A huge thank you. And a big Thank You to Daniel for doing the work and being so polite and accommodating, even under pressure. Attention Volkswagen Palmdale GM: Please add another service technician to your team.. The service is great, but it would be outstanding if customers didn't have to wait 3 hours for an oil change and routine ...
Always honest about the amount of time it will tak. And also never try up sale unnecessary work which I greatly appreciate. Tara is the most amazing when it comes to fast friendly service.
Thank you, Antelope Valley Volkswagen! We love our new 2021 Atlas!! Great dealership...they actually had a vehicle in stock that checked off all our boxes! Love our new car. Special thanks to our great salesman, Jim, and also to the General Manager! No pressure, casual and great experience! Thank you!
My folks have been going to VW in Palmdale, ca for over 13 years. I have inherited the car & from my first phone call with Tara she has treated me like her favorite person in the whole world. Information & kindness goes a long way. The mechanics do a great job. I know, no matter what the situation, I will be treated with respect & fairness. I tell everyone to go to VW in Palmdale, CA. I plan to continue with them as long as I am able to drive a car!
Everyone makes my experience a no stress visit. When I made my appointment Norma was helpful, when I came in Tara was very cheerful and Evelyn at checkout wa very courteous.
They went ABOVE and BEYOND to make sure I was Totally HAPPY!!! All of the staff is so professional and helpful, From Sales to Service!
Amazing service. Tara is always helpful. I wouldn't go to any other VW dealer. They are always find a way to help their customers
Best customer service 👌, friendly staff, reasonable prices
We always enjoy working with Tara and others at service and parts. They are very knowledgeable, detail-oriented and very caring ! We are definitely a VW fan.
I always great service and when done my Passat feels like new. I drive from Orange County for your service. With the trip. Thank you
I received Excellent service from the great staff. Great to find a full service Volkswagen dealership after moving to the Antelope Valley. I look forward to returning and purchasing a new VW in the near future.
Clean office friendly staff
AVVW Was my first choice for my VW Passet TDI SEL . I was at the dealership for service and asked Taral if AVVW could put my air cleaner and cabin filter in my Audi A6 .Not only could they put my filters all my services and repairs for my Audi . I had no ldea . At AVVW Tara at service and Richard at the parts counter are all about customer service . Win Win for the consumer !!!
The customer service was on point and very friendly. Took my car in on a Wednesday, got a call the following day and told me what was wrong with my vehicle. Got a loaner car the same day and got my vehicle back on that following Monday.
Tara was courteous. Service completed in time estimated. Miss the complimentary car wash at end of service. Service was nothing great but not really any complaints..
Great place greatly recommended super happy with my purchase friendly staff completely satisfied love my two jetta .definitely will buy my next VW there love it
Tara and the folks in service and parts always go above and beyond for my VW. Caring, speedy and compassionate, while always having a smile and great attitude.
I was very pleased with the service I received at AV Volkswagen, especially the interactions with Tara Siebenthal. She made the time spent in waiting to be enjoyable and helpful. I appreciated the quality of the service provided and I would recommend AV Volkswagen to everyone!
On the upside: I came in for a 10K mile check meaning oil/filter change and tire rotation. I added the 24GE engine /transmission module software update recall and the Car Net button activation recall. All work was completed in less than an hour. To my surprise I went to pay and was told it was all free of charge. All employees involved were very courteous and professional. On the downside: They over serviced the engine oil during the change by about 1/3rd qt. I wasn't going to make a 50 mile round trip to have it drained so I ...
great service dept....been going to AV VW for over 15yrs....this is my second Jetta...had a 2000 GLX....now have a 2014 GLI
Very satisfied with service, from beginning to end. I am so happy to own a Volkswagen because my service encounters at AV Volkswagen over the last 7 years have been high quality.
Tara and Norma great people, always smiling Tara is always welcoming you as soon as you come in very patience and helpful every time I go !
Undoubtedly great work and service. Not sure if any software updates were performed from catalytic converters but now I got a front assist not available message and nothing blocking the sensor as far as I can tell. But Tara is an amazing service rep and I have nothing to complain about. The price is right
As always Tara and Norma are welcoming from the time you come in to the time you leave. Love how Tara is honest 100% of the time. -Joseph
Always great service. Jose is always professional and great to deal with. Transaction was quick and easy. I am very happy with the new vehicle I purchased.
Great place to buy VW great sales people very happy 😊will buying in the future sales man was very Professional loving the cars thank for your great service
They always make you feel at home, and like family never a customer. Very up-front and honest about everything. I like that I have no surprises.
Great place to buy your VW
Perfect from start to finish. Tara is always a pleasure to work with. Putting AV VW on the VW Wall of Fame!!! Bought our VW Beetle here and they have always been pleasant to work with.
Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Good Service Friendly Staff
AV VW Services department rocks! They performed a difficult task during a busy time and fixed my car ahead of schedule. Service advisor Tara is simply the best.
I will always return back to antelope Valley Volkswagen. They give me a professional quality service and they are the most friendly staff ever Joe VW keeps me coming back and I will refer my family and friends over and over.
Everyone is so nice and helpful and they explain everything they do and what it costs. She even checked for discounts and deals for me. It just seems like it takes sooo long, especially with an appointment.
The service write who did my paper work was great .she look over car to sure everything was OK she great and amazing she a lot
Great service excellent customer service I felt like I knew everything about my car when I left very satisfied with how o was handled thanks
I love the folks at antelope valley volkswagen, they always are very kind and courteous. Norma , Tara and Joe always brighten my day whenever I stop by.
Very friendly & knowledgeable and especially very caring service .. i love that the service i get they always explain everything and let me know everything first.
Had an oil change there after my parents had ignored the maintenance on their car. The Service staff was friendly and respectful. I appreciated the prompt and professional Service . Justin was quick to notice that one of our tires was running low on pressure. The slow leak was fixed within the same visit. Would recommend .
Came in to get some recalls done on my car. Staff was great. Will definitely bring my car back.
I always feel welcomed and valued as a customer and a friend.
The staff was very helpful
Edit: took my car in for a service, in and out. Tara and the rest of the service staff are amazing! I cannot say enough good things about these folks. EDIT: took my car in for an oil change, in and out in less than 45 mins. I've never been to a more competent service location. These people are absolutely amazing! Thanks again Tara and the service staff! Just bought our second vehicle in the last 2 months with Jose, super patient and got us EXACTLY what we wanted, again!. Thanks Jose!
Bought several carls here now even parts tend to be cheaper here
All of the people that we came into contact with at this dealer were courteous and willing to answer any questions that we had.
I have been buying parts & bringing my cars in for service to Av Vw for 10+ years & the staff here always takes care of me. Very happy with how Tara is taking care of our two newest additions, a 2012 Jetta TDI & a 2019 Atlas.
Great customer service, quick responses to phone calls, feel like part of their family every visit
I came here with an open mind to see what I can get and I definitely got that and much more than I expected, I wanted to shout out Mr. Anthony Franco for doing everything he could to get me approved and for all the knowledge he had about my vehicle he went above and beyond my expectation I purposely asked difficult questions about the vehicle to see if he knew and his professionalism blew me away, I truly recommend working with him I know I’m sending anyone I can in his direction!! Not to mention I got a 200,000 ...
Very good costumer service . friendly employee's.
Seriously the best customer service. I’m on my 6th VW and just moved to Acton. This place was accommodating and courteous. I despise Santa Monica VW and the valley is just too far. I was given solid advice and was even given a coupon for my oil change. Thank you guys for making my dealership experience enjoyable. I’ll be back for whatever my Tiguan needs. Daniel was great. Tara was great. Solid dealership taking care of their guests!! Nice and clean upon return!
I love my Nissan....
Good fast service
Best place to buy your VW
They did what they said. We are satisfied.
I came here today to purchase a vehicle. I was first helped by Anthony and then by him as well as Joe “VW”. they were both EXTREMELY helpful and kind. they made a stressful situation so easy and peaceful. i’ve been to previous dealers like antelope valley ford and was treated inappropriately and made uncomfortable but i am extremely pleased with the service i was getting. they were both polite, helpful, and explained everything thoroughly so you never felt like they were trying to be sneaky. i am so glad i chose antelope valley volkswagen and i HIGHLY recommend ...
Interesting, Jose was very helpful.
I have taken my 2016 Jetta to the AV Volkswagen on 2 occasions in the last 4 weeks due to used vehicle issues. Each time the service department attendant, sorry cant remember her name, was more than courteous, professional and extremely helpful. She knew what the issues were with my car and how to correct them as I was standing there explaining them, even if the Cole machine was empty. 🙂 That meant a lot to me as I knew she had knowledge of the vehicle. The technicians did a great job and I couldn't be more pleased with the service department. Thank ...
excellent and efficient customer care! I've never had a more fast and efficient carbuying experience!
Excellent! They really work fast and hard to get you the deal you want! Highly recommend!
Thx to Jose for putting up with me for the past 3 days. You made it happen. Thx buddy.
We had a pleasant experience purchasing a used Subaru from this dealership. Luis, Sandro, Jose, Marie and Joe were very helpful.
I came here unexpected because of my tire warning sign, etc and the staff helped me right away offered me a coffee and my baby some coloring materials making me feel at home like I was family .. I recommend this dealership to everyome because pf the friendliness, cleanliness and especially the hospitality was beyond excellent ..
Really good customer service
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