Customer Testimonials

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They are friendly and very helpful to my needs of my van. I didn't buy my van from them but I drive a Volkswagen and I will be taking my van to get fixed from them for now on.

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Google Nov 23, 2023
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perfect example of good customer service !

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Google Nov 21, 2023
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I was able to get my VW into Antelope Valley VW for a Service Diagnostic the next day. Other dealers had a 2 week wait for a service appointment. They diagnosed my problem as an N80 Evap Purge Valve. They wanted a few hundred dollars to replace it. I refused this service and the about $6000 dollars of other maintenance they recommended. I ordered the Bosch Evap Valve online for about $15 including shipping. I’ll replace the valve when it arrives this week and keep the other maintenance in mind for when they really need to be performed. Again really appreciate the ...

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Google Nov 20, 2023
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Google Nov 19, 2023
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Tara always goes up and beyond to provide the best customer service. She’s the best service advisor!!!

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Google Nov 19, 2023
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Google Nov 18, 2023
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Excellent service

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Google Nov 18, 2023
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I have always had my car serviced by Antelope Valley Volkswagen! I love how nice and helpful the employees are and more importantly how thorough of an inspection my car gets. I usually wait for the service when I bring my car in and they email me the entire time keeping me updated about my car. They also include a video of your car being inspected and what needs to be repaired. I just can’t say enough about this dealership. I will always go to this dealership for my cars service.

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Google Nov 18, 2023
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Google Nov 16, 2023
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Everyone is very kind and informative.

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Google Nov 15, 2023
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Google Nov 15, 2023
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Friendly, fast, convenient definitely a great experience

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Google Nov 13, 2023
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Wonderful customer service best VW dealership

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Google Nov 11, 2023
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Google Nov 11, 2023
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I called several dealerships needing a car ASAP with a very low monthly payment. They got me into a great car in no time and I couldn't be happier! Looking forward to many miles into the Future! Thank you to Jay and his team!

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Google Nov 8, 2023
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Great sales people great experience, smooth process overall great experience would recommend my family and friends to a AV Volkswagen

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Google Nov 8, 2023
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Wonderful experience , excellent customer service, so friendly professional Jay do the best job to help me with my purchase thank you very much. I recommend this dealer for everyone……. Thank you so much again

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Google Nov 7, 2023
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Jim, he was very professional.

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Google Nov 7, 2023
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Google Nov 6, 2023
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The employees were very friendly.

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Google Nov 3, 2023
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I was happy my car battery was in stock , they took me in considering I didn’t have an appointment which was also very appreciated. The wait wasn’t more than the usual ( 2 hours ) but something was left in my car ( not sure what it’s for ) but it’s a metal stick and I don’t like it when they use my radio to listen to music. They should have their own sound system in their tire shop or they should wear wireless headphones if they want to listen to music. It’s not their vehicle to be using ...

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Google Nov 2, 2023
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Google Oct 31, 2023
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Google Oct 31, 2023
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Top of the line service department, love their customer service, thank you Evelyn for an excellent customer service 😀

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Google Oct 31, 2023
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Google Oct 31, 2023
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Great service they were very polite and helpful

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Google Oct 31, 2023
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Google Oct 31, 2023
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Google Oct 28, 2023
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Google Oct 28, 2023
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Jim is an absolute pleasure to work with!

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Google Oct 26, 2023
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it was a very good experiace

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Google Oct 24, 2023
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Google Oct 24, 2023
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Google Oct 24, 2023
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Tara was super nice and helpful! And gave us a free pumpkin after getting my vehicle back ❤️

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Google Oct 23, 2023
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Staff was very accommodating and helpful. Tara helped me troubleshoot before purchasing parts and stayed late to have the service finished so I can take my car home the same day. They definitely take care of their customers!

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Google Oct 21, 2023
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Always a pleasure doing business here!!! Great service, the staff rocks AND they gifted me a pumpkin =D

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Google Oct 19, 2023
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Google Oct 19, 2023
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Jose came out to meet me one evening when he saw me looking at the cars, he was very polite, and not pushy in the least. We went for a test drive, and then I made a plan to return in two days and we did. He was in communication with me during those two days, and I appreciated the followup.

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Google Oct 18, 2023
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Took in my car due of having problems with my USB connecting so rented a car from Volkswagen they helped me get one and was out of then in no time to get to work in the morning found out the problem they didn't had the parts I was able to keep the rental car for the weekend Monday wasn't finished kept it for another day but only charge me for a day. I thank Tara & Norma for their assistance. I haved own 4 Volkswagens and they never let me down when need to take in my car ...

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Google Oct 18, 2023
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I showed up a few minutes early for my appointment. They were happy to see me earlier and the entire staff was quick/friendly.

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Google Oct 17, 2023
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Great service, friendly faces. And great cars!

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Google Oct 15, 2023
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Google Oct 15, 2023
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(Translated by Google) They were very understanding and helped me a lot. (Original) Fueron muy comprensivos y me hayudaron mucho grasias

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Google Oct 14, 2023
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Enrique and jay were both very helpful, overall service was great and helped me with anything that I asked from them. Process was smooth and was in and out within 2 hours.

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Google Oct 11, 2023
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The team and AV Volkswagen made my car shopping easy!

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Google Oct 11, 2023
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Google Oct 11, 2023
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Google Oct 11, 2023
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Wry fast service. A very complete list of what was wrong with my car. Completely satisfied.

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Google Oct 6, 2023
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The only place for your VW check up repair. Service and staff - 1st rate. Speaking from personal experience.

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Google Oct 5, 2023
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The service department is always friendly, their service is fast and overall great experience

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Google Oct 4, 2023
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Google Oct 4, 2023
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Google Oct 3, 2023
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Great customer service! I originally bought and serviced our Atlas Cross Sport at San Bernardino VW, but during the 30k service they told me I needed to rotate my tires. Come to find out they hadn’t been doing it, nor had they been changing the cabin filter or air filter as prescribed by Volkswagen service plan I purchased, they were trying to charge me $250 for just the filter replacement ($30 in actual parts btw). Antelope Vally Volkswagen took care of me and set my vehicle up right. I will be going there from now on. Between the friendly staff and ...

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Google Oct 1, 2023
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Google Oct 1, 2023
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They were efficient and true to their word. I had my car back in a day which was really appreciated.

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Google Oct 1, 2023
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Google Sep 30, 2023
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Excellent service and reasonable wait.

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Google Sep 29, 2023
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Google Sep 29, 2023
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I can’t remember when I have had a better experience purchasing a new car. Our sales associate, Jim Chandler, was so pleasant to work with. Albert, the financial representative was friendly and efficient.

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Google Sep 29, 2023
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Tara is always very kind and helpful!

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Google Sep 28, 2023
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Great customer service; had to drop off very early, and it was no problem. Tara was very helpful and when I picked it up they were having problems with their system. Tara worked with the payment to ensure it went through.

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Google Sep 24, 2023
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Straight forward and smooth experience.

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Google Sep 24, 2023
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Google Sep 23, 2023
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From the time I call Norma answers and helps me with my needs Tara then handles all my concerns regarding my Atlas. So knowledgeable easy to communicate responds fast to emails and is accommodating I am so proud of palmdale VW to be taking care of my 3 vehicles and one is not even a VW is a Nissan .I love this service team.

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Google Sep 23, 2023
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Fast, great service

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Google Sep 22, 2023
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Google Sep 20, 2023
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Outstanding service and excellent customer service. 10 out of 10. By far the best experience I’ve had at a dealership. Thank you!

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Google Sep 20, 2023
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Customer service is great & technician is very efficient. They send a video of the engine which is very unusual since no other dealership had ever did that which was very helpful. Overall highly recommended .

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Google Sep 18, 2023
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Service was fast and staff was great!

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Google Sep 17, 2023
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Always do a good job, everyone is very friendly, I won't take my car anywhere else!

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Google Sep 16, 2023
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I have a 2021 Atlas and a 2018 Atlas because I love these vehicles! I also love the service at Antelope Valley Volkswagen dealership. Tara is amazing! She is always there for us, like family. I would recommend this dealership, and the service it provides to any, and everyone!

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Google Sep 16, 2023
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Always a great experience at AV Volkswagen. Thank you to the entire staff and advisors.

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Google Sep 16, 2023
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Great Service Dept. Tara is the best

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Google Sep 15, 2023
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Everyone was so kind and helpful. Fast and friendly. Definitely recommend av Volkswagen!

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Google Sep 14, 2023
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Thank you Tara and team. The customer service was excellent. I loved the online communication and service approval process.

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Google Sep 14, 2023
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Jim Chandler was very friendly and provided excellent customer service! Thank you Jim!

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Google Sep 13, 2023
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Google Sep 9, 2023
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Staff was nice and car was ready in a timely manner

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Google Sep 8, 2023
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Staff is extremely hospitable.

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Google Sep 6, 2023
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The staff was cordial, the advisor listened to my concerns and gave me the best recommendation. I would recommend this dealer for your Volkswagen needs

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Google Sep 6, 2023
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Wow! A dealership that respects you. A true rarity, AVVW has a no pressure sales tactic that makes you feel like they want what's best for you. No pushy up selling, no nickel and dining, just true to word business practice!

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Google Sep 6, 2023
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Google Sep 6, 2023
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Jay was very helpful broke everything down easily. Very nice and polite. Would recommend Jay any day

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Google Sep 5, 2023
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Very pleasant purchasing experience here. Was a quick and easy process. The sales rep was super communicative and nice. Highly recommend!

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Google Sep 3, 2023
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Google Sep 3, 2023
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Google Sep 3, 2023
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The staff is always friendly and upfront when it comes to maintence. They also send you a full report of your vehicle with video and pictures.

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Google Sep 3, 2023
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Google Sep 2, 2023
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Fast work, helpful service personal, makes sure the part you need are the ones you get.

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Google Sep 2, 2023
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Google Sep 2, 2023
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Google Sep 1, 2023
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Nice Counter Girls, competent. Recall work was done, but the Airbag icon on the dashboard is still on.

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Google Sep 1, 2023
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Great service

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Google Sep 1, 2023
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I brought my car here for wheel alignment and got it done with an advertised coupon. Service was done without any pressure to do extra work plus I got a nice car wash done at the end. Staff was very friendly and courteous. Early bird drop off was easy and allowed me to get to work on time. I will definitely return!

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Google Aug 31, 2023
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Over all did a great and speedy job

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Google Aug 29, 2023
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I had a good experience as I always do the employees are very nice always

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Google Aug 26, 2023
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Customer service was great

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Google Aug 25, 2023
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Absolutly the best . Everything they said they would do was perfect and on time. Great job Tara and the people in the shop.

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Google Aug 24, 2023
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Google Aug 23, 2023
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Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

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DealerRater May 16, 2023

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